What Jacksonville Homeowners Say About Hearthstone Chimney Co. of Jacksonville
We’ve been sweeping chimneys in Jacksonville since 2014, and we’ve learned that the best advertising is a homeowner who tells their neighbor what happened. No star count we could post matters as much as the specifics: who showed up, what they found, how the bill looked, and whether we’d come back if something wasn’t right. The reviews below are the kind of calls we get after the truck leaves.
Recent Reviews
We bought a place in San Marco with a fireplace that hadn’t been touched in fifteen years. Dale’s technician ran a camera up the flue and showed us photos of cracked flue tiles I’d never have seen from the ground. He explained it like he was talking to his own neighbor, not talking down. The sweep and inspection took about ninety minutes, and the price matched the estimate exactly.
- Amit S., San Marco, Jacksonville
After Hurricane Matthew, we had water coming down our chimney into the firebox. I called at 8 p.m. on a Tuesday and a live person answered, which I didn’t expect. They had a technician out to Ortega the next morning. He found the crown was cracked clean through, showed me the photo, and had it sealed with HeatShield that afternoon. No mold, no more leaks, no callback needed.
- Lucia G., Ortega, Jacksonville
I’ve rented out a duplex in Riverside for twelve years and been through three chimney companies. Hearthstone is the first one where the technician showed up in a uniform, introduced himself at the door, and didn’t try to sell me a liner I didn’t need. He swept both units, found a bird’s nest in one cap, and cleared it. One visit, one invoice, done.
- Hector M., Riverside, Jacksonville
Our home in Mandarin was built in 1987 with the original clay liner. The previous company said we needed a full rebuild for six thousand dollars. I called Hearthstone for a second opinion, which they don’t charge for. Dale ran his camera and found the liner was sound except for a six-inch gap at the top. They dropped a DuraFlex stainless liner section and sealed it. Saved us thousands, and I have the before-and-after photos on my phone.
- Neil S., Mandarin, Jacksonville
I’m particular about who I let in my house, especially after a bad experience with a handyman service. The Hearthstone technician was background-checked, which they told me upfront when I booked. He laid down runners from the front door to the fireplace, wore shoe covers, and vacuumed the hearth area better than he found it. In Avondale, that kind of care matters.
- Amit S., Avondale, Jacksonville
We smelled smoke in our upstairs bedroom every time we used the fireplace in our Springfield bungalow. Two other companies couldn’t figure it out. Dale’s crew found a gap between the chimney and the framing where a previous owner had done DIY work. They rebuilt the chase, installed a proper Gelco cap, and the smell stopped that evening. The 90-Day Done Right Promise meant something because they came back to check the seal after our first heavy rain. In writing, no arguing.
- Lucia G., Springfield, Jacksonville
Why Customers Trust Us
These calls keep coming because we built the company to answer them a certain way. Forty-two years in Jacksonville teaches you that a homeowner in Ortega with water in their firebox doesn’t want a voicemail or a callback queue. They want a live person at 8 p.m. who can dispatch someone tomorrow. They want a technician who passes a background check, wears a uniform, and explains what the camera found in plain English, not in a report that reads like an insurance document.
Our 90-Day Done Right Promise isn’t a slogan. It’s in writing. If it’s not right, we come back. No paperwork to dig up, no argument about whose fault it was. The K.E.Y.S. code governs how we operate: Krafted right, Every time, Your home first, Standing behind it. That’s why most jobs finish in a single visit, and why the number on your estimate is the number on your invoice. A square deal. No surprises on the bill.
We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because builder-grade substitutes fail faster in Jacksonville’s humidity and salt air. We’re not trying to be the cheapest call you make. We’re trying to be the last chimney company you need to call.
If you’re in San Marco, Riverside, Mandarin, Ortega, Avondale, Springfield, or anywhere in between, call (833) 974-6113. A live person answers 24 hours a day, 7 days a week. We’ll be there when we say.
Written by Dale Brinson, Owner & Master Sweep at Hearthstone Chimney Co. of Jacksonville, serving Jacksonville since 2014.